No power

The battery is discharged.

Be sure the device is connected to charger or PC properly when charging.

Bluetooth paring does not work well.

Switch Bluetooth off and on again on your smartphone, then pair with the device in the smartphone’s settings.

Turn on the device and try printing (pairing) again in 5 seconds.

Be sure the device is on.

The paper is jammed before printing
The paper is jammed during printing.

Turn the device off and on again then paper is ejected automatically.

If above solution does not work, open the door and arrange the papers. Then insert them with Smart Sheet (Blue) or pull the paper out slowly and gently.

The printed photo has lines.
No or incomplete image is printed.

Open the door, arrange the papers and insert them with Smart Sheet locating at the bottom. Then try printing again. (To open the door, refer to “Checking Label”.)

The edge of the image on the photo is cut off.

Set Print mode to [Image Full] in the App’s setting then the image is printed as a whole.

White space appears at the edge of the paper.

[Image Full] , white space may appears if the aspect ratio of the paper and your image is not the same. When print mode is set to [Paper Full] , the edge of the image can be cut off or white space at the edge of the paper may appear.

Quality of printed photo is too low.

In case you magnify an image using [ ] menu in the App, the quality of the printed photo may be reduced.

Turn off the device and insert Smart Sheet locating at the bottom of the papers. Then try printing again.

Be sure the photo size is bigger than the proper resolution. (1280 x 2448 pixels)

When using Smart Sheet, it should be used with photo papers in the same pouch.

If you use other company’s photo paper, it cannot be guaranteed for print quality or damage of pocket photo.

Device does not print.

Preheating is needed. Wait for about 2 minutes.

Be sure there are papers in the device.

It may take time to print after Smart Sheet is ejecte.

Be sure the photo file is less than 10 MB. Only baseline JPEG, PNG (Max: 1350x1050) format is supported.

Device is turned off automatically.

Check [Automatic Device Power Off] time in the App’s setting.

Above solutions do not work.

Press Reset hole with a pointed thing like mechanical pencil to initialize.